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OzCableguy Return Authorisation Request Form.

Please only complete this form after following our return procedure and reading our Returns Policy.

* = Essential information.

Your Name

*

Your Current Shipping Address:
(Items being returned to you will be sent to this address so ensure it is current and correct)

*

Address Line 2:
(If more space needed)

Suburb: *
State: *
Postcode:


*
Your email address:
(The return instructions will be emailed to you so please include your email address)
*
Your daytime phone number:



*
Do you require a refund or exchange/repair?
(See our Returns Policy for refund criteria)

Refund
Repair or Exchange under warranty
OzCableguy.com Invoice No:
(We cannot process a return without your invoice No. Invoices are emailed at the time of purchase but if you cannot locate it please email us with your approximate date of purchase and we'll see if we can track it down for you.)

*
Manufacturer: *
Model No: *
Serial No: *
Manufacturer Case ID, Ticket ID or RMA No:
All Cisco, D-Link, Linksys, Netcomm and Netgear products must have a Case ID or RMA number from the manufacturer before we can approve a return. All D-Link products must go directly back to D-Link unless DOA (Dead on Arrival, which is defined as faulty in under 7 days). D-Link DOAs coming back to us must be accompanied by D-Link's DOA form.
Other brands will not need a case ID No but please ensure you have contacted us or the manufacturer for fault diagnosis prior to completing this form.



Description of fault.
Explain in as much detail as possible. "Not working" etc will not be accepted.
Include here a copy of any conversations you've had with the manufacturer.
For D-Link products we will require the transcript of the email from D-Link with your case ID No here
*

 

 




 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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